|
Secure Shopping
We are supplied with a 128 bit SSL (secure socket layer) encryption
which makes your shopping experience safe.
In Regards to Shipping
Addresses
When you pay by PayPal the address you supply us must be a confirmed
address with PayPal. We will NOT ship to any other address other than the
correct confirmed address associated with your PayPal account. If you pay
by credit card the address you supply us must match your credit card
billing statement address.
Shipping
All orders are packaged as securely as we can make them. All orders are
shipped via USPS (United States Postal Service). We ship to the United
States of America (including Alaska, Puerto Rico and Hawaii). We offer
flat rate shipping. Shipping with a Delivery Confirmation is $10.45. Your
order will be shipped out after processing. Processing can take anywhere
from one (1) - fifteen (15) business days depending on payment, what is
ordered, and the quantity of the items ordered. FREE shipping on orders
over $100.00.
Track you package online:
USPS
Typographical Errors
In the case there is an error in the price of an item or in the item's
description we reserve the right to cancel or refuse any orders. If your
order is completed and you have already paid for the item we will issue
you a refund.
Links
This site contains links to other companies. You understand that we do
not control the information or content under those companies.
Prices
Prices are subject to change without notice.
Sales Tax
We charge Massachusetts tax on any orders delivered to a Massachusetts
address. Customers not from Massachusetts are responsible for their own
sales tax and other taxes required by your state.
Return Policy
You may return or exchange almost any unopened or unused item for any
reason within seven (7) business days of receiving your order. You must contact us
within forty-eight (48) hours of receiving your order to receive an RMA
(return merchandise authorization) number. If you send us any item without
an RMA number you will be charged a restocking fee of 10% of your order
total before shipping and tax. Any item that you return to us must be
unopened and in its original salable condition. If your order is returned
to us because the package was unclaimed or undeliverable, you will be
charged a restocking fee of 10% of your order total before taxes or
shipping fees. You are responsible for any shipping fees on returned
merchandise.
Here is a listing of items
that can not be returned or exchanged:
herbal products
candles
any form of incense
oils
books
food products
media products
seashells
Back Orders
Some of our items may be on back order. If the item is on back order we
will ship the item once it becomes available.
Privacy Policy
Your privacy is very important to us. We do not sell or rent personal
information to third parties for their marketing purposes without your
explicit consent. By visiting this site or placing an order you agree to
be bound by the terms and conditions of The Enchanted Complex's privacy
policy. We use your personal information to facilitate the services you
requested. If you sign up for our mailing list we collect the following
information to keep this site safe: your IP (internet provider) address,
browser information, date, and time. We corporate with law enforcement
inquires, as well as other third party law enforcement agencies to help
protect this site's community from bad actors. In response to a verified
request by law enforcement we can disclose your personal information. When
visiting this site we collect the following information to keep this site
safe and to provide you with enhanced features: browser information,
traffic source, connection speed, and geographical location. We may change
this privacy policy at any time by posting the changes on this site.
Payments
All payments must be in USD (United States Dollars). You can pay by PayPal,
Visa, MasterCard and Discover.
All payments must be received by us within seven (7) business days from
the date your order was placed. If your payment does not meet the deadline
we will cancel your order. If your credit card is contested you will be
charge a fee of no less then $35.00.
Changes
We may make changes to this site at any time by posting the changes to
this site.
Seashells and Sea Life
The seashells that we offer for sale were carefully inspected and
cleared by the US Department of Fish and Wildlife. The seashells are
natural by-products of the food and fishing industry. Starfish are
collected from areas where they endanger reefs. Sand dollars are collected
from massive colonies and only a very small portion of sand dollars are
harvested and do not endanger the colony.
Disclaimer
The Enchanted Complex, its officers, staff, and employees are unable
to make claims as to the effectiveness of products sold on this site for
medical, health, or occult purposes. Items are sold as curious only. The
information provided is from historical and traditional uses and is
intended to help you make informed decisions, not as a substitute for
modern medical care. Products should be tested on a small area before
widespread use to ensure that there is no allergic reaction. Herbs can be
toxic or otherwise dangerous. All liability is assumed in full by the
purchaser or user for implementation of any products available through The
Enchanted Complex.
Gift Certificates
Our gift certificates can not be redeemed for money and must be used
to purchase products from The Enchanted Complex (
http://www.enchantedcomplex.com ). Gift certificates can not be used
on shipping fees or taxes. Our gift certificates are good for seven (7)
years from the date of purchase. |
